Is there such a thing as recruiting etiquette? What are the consequences of rude behavior? Courteous, professional communication is a key element to recruiting success. Driving results and getting the job done are just part of the equation. Recruiters work in a competitive environment and depend on networks to win at business. A hiring firms' success hinges upon the ability of each recruiter to build and maintain strong relationships. Therefore, when operating in the business world, good etiquette should always be exercised.

Companies and candidates have many options when selecting a recruitment services provider. Maintaining a loyal client base is therefore key to obtaining referrals and winning repeat business. Developing relationships with your clients and delivering superior service are the best ways to foster loyalty. A gruff or unhelpful attitude can quickly undermine client rapport. Moreover, rudeness can be perceived as a sign of disrespect and ineffectiveness. At the end of the day, nobody wants to work with a service provider who does not esteem and respect them -- not while there are other choices.

Common sense says rudeness in recruiting doesn't pay. Why then is rudeness so pervasive in our industry? Rude behavior is rarely purposeful. It is often a result of high stress levels, a lack of training, or carelessness. Taking good care of oneself and managing your time well can decrease stress and boost performance. Relaxation techniques and work-life balance strategies can also help combat rudeness. Furthermore, a recruiter can thwart the temptation to be rude by taking a big picture view of the recruiting cycle. Recruiters should treat others courteously as the people we meet today could one day become key players at companies we work for in the future.

Being patient, returning correspondence in a timely manner, and presenting information in a complete and professional manner are all ways recruiters can exercise good etiquette. Beyond that, recruiters should strive to develop a respectful relationship with all individuals they come in contact with. Recruiters often focus too strongly on building relationships with decision makers. Other players, such as middle managers and administrative employees, should also be taken into consideration. When your services are ultimately evaluated, everyone on the team will have input. Ignoring or brushing off certain individuals can have a negative effect on your performance review.

In the business world, a recruiter's effectiveness is often judged by the quality of everyday communication. Rude or discourteous behavior can easily damage working relationships and tarnish even great results. By maintaining a professional demeanor, exercising sound judgment, and keeping the bigger picture in mind, recruiters can avoid the pitfalls of rude behavior. At the end of the day, recruiting is all about relationships. Exercising good recruiting etiquette is key to keeping those relationships functional and profitable.

Recruiters World Special Reports is a timely, in-depth news series that explores vital issues and trends affecting the human-capital industry. Published monthly, Recruiters World Special Reports is presented and distributed exclusively through Recruiters World in Review. Visit the Special Reports archive to read previous articles. Watch for new articles as they appear on the Recruiters World home page.